Aqua Technologies (Pvt) Ltd vs. Consumer Affairs Authority and Others – sllr 2012 volume 1 page 358

In Aqua Technologies (Pvt) Ltd v. Consumer Affairs Authority and others, the court addressed the issue of whether a complaint regarding a malfunctioning water treatment plant falls within the guarantee period and is exempted from the standard 3‑month limitation stipulated in Section 13(2) of the Consumer Affairs Authority Act. It was held that complaints lodged within the guarantee period are not subject to the 3-month limitation, and the authority to conduct an inquiry arises under Section 13(1)(b) of the Act. The decision reaffirmed the principle that the Consumer Affairs Authority may award relief corresponding strictly to the specific remedy provided under Section 13(4)—namely compensation for the purchase price—while excluding awards of business continuity damages or cost sanctions un