Sri Lanka Insurance Corporation Ltd vs Consumer Affairs Authority and Others – sllr 2020 volume 2 page 075

The case between SRI LANKA INSURANCE CORPORATION LTD and the CONSUMER AFFAIRS AUTHORITY (including individual respondents) addressed whether the Consumer Affairs Authority had statutory jurisdiction under sections 32(1) and 32(2) of the Consumer Affairs Authority Act to inquire into complaints related to insurance contracts, specifically regarding implied warranties. It was held that, although the Authority possessed jurisdiction to inquire into such complaints, the claim presented did not pertain to an implied warranty breach and the inquiry proceedings were procedurally flawed. The court reaffirmed the principle that a fair inquiry and compliance with procedural rules, such as quorum requirements and proper statutory notification, are essential for administrative justice. Reliance was pl